Lean on us
and our services

Your expert partner. Available all around the clock.

When working with critical infrastructure, the demands for reliability and availability are extremely high. We offer expert know-how to help optimise rail traffic, and we are proud to have been supplying traffic management systems to Nordic railway operators for decades.

 

Something you will discover when we embark on our new partnership is that we are with you all the way, every hour of every day.

What our customers appreciate most

The ‘Cactus spirit’ is a well-known reputation among our customers. Needless to say, it involves completing projects within the designated time and budget, and providing 24/7 support year-round, including on-site assistance. But for us, it doesn’t stop there. We always strive to go the extra mile for our customers. And when you’re with us, we hope you feel that Cactus spirit.

Choose your preferred level of support

To meet your specific needs and demands for service and maintenance, we offer three different service level agreements: Bronze, Silver and Gold.

 

Service and upgrade

With a service and upgrade agreement, we regularly check your system to prevent errors and ensure that the system is updated with the latest software.

Always included
  • Personal contact person
  • Telephone counseling
  • Remote assistance
  • Service on site
  • Easy contact via phone/e-mail
  • Guaranteed response time
  • Follow-up meetings
  • Discount on Cactus courses

Gold

  • Service 24/7, all year round
  • Preventive system monitoring
  • Management of 3rd party agreements
  • PLC/RTU Management
  • Network security
  • Information security
  • Cactus analytics*
  • Traffic management as a service
  • Development services
  • Hardware services
  • Spare parts stock

Silver

  • Service during office hours, 08-17 weekdays and weekends
  • Preventive system monitoring
  • Management of 3rd party agreements
  • Network security
  • Cactus analytics*
  • Development services
  • Hardware services

Bronze

  • Service during office hours, 08-17 weekdays
  • Preventive system monitoring
  • Development services
  • Hardware services